Help Center
Find quick answers about report delivery, refunds, permits, hazard data, troubleshooting, and what EstateScreener does differently from a traditional inspection.
General questions
What EstateScreener does and who it is for.
What is EstateScreener?
EstateScreener creates property risk reports for U.S. home buyers. Each report combines public records, permit history, environmental and neighborhood signals, and repair cost insights so you can research a home before making an offer.
Who is EstateScreener for?
It is built first for home buyers, especially people comparing homes, preparing offers, or trying to spot hidden risk before inspection and underwriting.
What makes EstateScreener different?
EstateScreener combines property records, licensed data feeds, geospatial analytics, environmental datasets, and insurance-grade risk modeling into one easy-to-review report.
- 3,000+ county and local sources
- 20+ licensed data feeds
- 5+ government data source categories
- 350+ property risk signals
- Insurance-grade risk models
It is built to help home buyers spot issues to verify before making an offer, not to replace an inspection, appraisal, or legal review.
Can sellers or agents see that I checked a property?
No. EstateScreener does not notify sellers, listing agents, or owners when you research an address.
Can I order a report for a property I do not own?
Yes. EstateScreener reports are designed for buyers researching properties before making an offer. Sellers, agents, and owners are not notified.
Do I need to create an account?
No. There are no user accounts. After payment, keep the confirmation page open until the report is ready, then save the PDF for your records.
Orders and delivery
How ordering works and what happens after checkout.
How long does it take to receive my report?
Most reports are ready in about 20-30 seconds. Some can take up to 3 minutes depending on the property and the amount of data available.
How do I access my report after purchase?
Stay on the confirmation page after payment. As soon as the report is ready, a download button appears there so you can view it and save the PDF.
Can I order a report for any property?
EstateScreener is designed for U.S. properties, but data coverage varies by address and municipality. Some homes will have richer records than others.
Do you offer refunds?
Yes. EstateScreener offers a 30-day money-back guarantee. Contact support with your order details and we will help you from there.
Is my payment secure?
Yes. Payments are processed securely by Stripe. EstateScreener does not store your full card details.
What happens if a report cannot be generated?
If we cannot generate a usable report for your address, contact support and we will help resolve the order or refund it.
Can I share my report with my agent or inspector?
Yes. You can save the PDF and share it with people helping you evaluate the property, such as your agent, inspector, partner, or advisor.
Report coverage
What the report includes, and what it does not.
What is included in an EstateScreener report?
Reports can include a mix of property history, risk, and buyer due-diligence insights, including:
- Property overview, recent listing details, and public-record cross-checks
- Ownership, tax, and permit history when records are available
- Hazard signals such as environmental and neighborhood-related risk factors
- Repair cost and replacement-cost context to support buyer decisions
Why is permit or property data sometimes missing?
Data availability depends on local municipalities and third-party sources. Some counties publish strong permit and property records, while others provide limited coverage or inconsistent historical data.
Where does EstateScreener get its data?
Reports combine public records, property data, licensed data feeds, environmental and hazard datasets, and risk-model signals. Availability varies by location and property type.
Is an EstateScreener report a substitute for a home inspection?
No. The report is informational and should be used alongside an inspection, professional advice, and any local due-diligence steps you would normally take.
Professionals and data access
Bulk report needs, API access, and business workflows.
Do you offer bulk report pricing?
Yes. If you need multiple reports for investing, brokerage, inspection, lending, or research workflows, contact us for volume pricing.
Do you offer API or data access?
We are open to API and data-access partnerships for qualified business use cases. Email us with your workflow, expected volume, and the type of property data you need.
Troubleshooting and support
What to do if delivery or download does not work.
My report is taking longer than expected. What should I do?
Keep the confirmation page open for up to 3 minutes. If the report still is not ready after that, email support and include your support code if you have it.
My download button is missing or not working.
Refresh the confirmation page once and wait a few more seconds. If the button still does not appear, or the download fails, contact support and we can help manually.